Have you ever desperately needed to get in touch with a service provider, but couldn’t find contact info for the life of you? We feel your pain.
So often companies hide behind their websites and limit their customer contact to a mere email submission. At Webconnex, we don’t feel the need to hide from our clients nor avoid direct communication. We love hearing from them! In fact, we encourage clients to drop by the office to visit us in person! *Note: It may require a couple rounds of ping pong.
If a customer ever does have a question, comment or concern, we prefer to answer it as quickly as possible in whatever form is most convenient for them.
Online Support Center - We offer an in-depth Online Support Center that is stocked with video demos, FAQs, Tips & Tricks, and more. Simply click “Help” at the top of your account to access. If what you are looking for is not found, please take your pick of our additional support options below.
Live Chat – Super convenient for those who are
logged into their account and want a quick answer to a question. Simply click the “Need Help? ASK LIVE!” button to chat with one of our awesome real life customer support reps.
Phone – For those who prefer picking up the phone for a quick call, simply dial 888-317-4539. You will most likely talk with Aaron, Katie or maybe even one of our founders! Keep the prank calls to a minimum.
Email – Simply send an email to firstname.lastname@example.org. If you would like a more specific response, send to one of our product specific emails such as email@example.com, firstname.lastname@example.org, email@example.com or firstname.lastname@example.org.
Facebook – Follow us on Facebook to not only stay ‘in the know’ on company news and updates, but to connect and follow other events and organizations who use our software.
Twitter – Do you want to ask a question in 140 characters or less? Sweet! Post it to our Twitter @Webconnex. This is a sure fire wayto land you a quick and to the point response.
Come Visit Us! We truly do love meeting our clients. What better way to get to know our clients than over a cup of coffee or a game of ping pong. We might even let you relax in one of our hammocks or fly our remote control helicopter!
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